Privacy Policy

Hubback Management Company, Inc., doing business as Hubback Property Management (“Hubback”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use and protect it, how we use cookies and similar technologies, your rights and choices, and our practices regarding SMS and mobile messaging.

This Privacy Policy applies to information collected through our website, services, forms, communications, and other interactions with Hubback Property Management.

1. Information we collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone or mobile phone number
• Property address and information about your home or the home you would like to stay in
• Mailing or billing information
• Information submitted through website forms
• Booking, reservation, appointment, or service request information
• Communications you send to us by email, telephone, SMS, chat, or other methods
• Information necessary to provide, support, or improve our services

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Referring website or source
• Approximate location derived from your IP address
• Website activity and interaction information
• Cookie and similar technology identifiers

2. How we use your information

We may use personal information to:

• Provide and manage our services
• Respond to inquiries, booking requests, and consultation requests
• Schedule and manage bookings and appointments
• Communicate with guests, owners, and prospective customers
• Provide customer support
• Send service notices and updates
• Send booking and appointment confirmations and reminders
• Send SMS communications when you have provided appropriate consent
• Provide company announcements, offers, or promotional communications when permitted
• Operate, maintain, secure, and improve our website and services
• Analyze website performance and usage
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business purposes, to provide requested services, where consent has been provided, or as otherwise permitted or required by law.

3. SMS and text messaging program and consent

When you provide your mobile phone number and expressly consent to receive SMS communications from Hubback Property Management, we may send you text messages related to our services.

Depending on the consent you provide and your relationship with Hubback Property Management, these communications may include:

• Booking and appointment confirmations
• Stay and appointment reminders
• Service updates about your stay or your home
• Customer support communications
• Responses to inquiries
• Account or service notifications
• Company announcements
• Marketing or promotional messages regarding Hubback Property Management services

Message frequency varies. Message and data rates may apply.

You must be 18 years of age or older to use this SMS service.

Consent to receive marketing or promotional SMS messages is voluntary and is not a condition of purchasing goods or services from Hubback Property Management.

Where SMS consent is collected through an online form, users must affirmatively opt in to receive applicable SMS communications. SMS consent is not assumed merely because an individual provides a telephone number.

You may opt out of SMS communications at any time by replying STOP to a message. You may request assistance by replying HELP.

After opting out, you may receive a final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from the applicable messaging program unless you subsequently provide consent again.

4. SMS consent and mobile information: no sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that perform support services on our behalf, such as customer service or technology services, may be permitted when necessary to provide our services.

All other use case categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

We do not sell, rent, transfer, or share mobile phone numbers, SMS opt in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

SMS consent is specific to Hubback Property Management and is not transferable to another business, affiliate, or third party for their independent marketing purposes.

5. How we share information

We do not sell personal information.

We may disclose limited personal information to service providers or subcontractors that assist us in operating our business or providing services, including providers of:

• Website hosting and infrastructure
• Customer relationship management systems
• Communications services
• Booking and appointment scheduling
• Customer support
• Payment processing
• Analytics
• Security and fraud prevention
• Professional or administrative services

These parties are provided only the information reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect the rights, property, security, or safety of Hubback Property Management, our guests and owners, or others.

For clarity, mobile phone numbers, SMS opt in data, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and tracking technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and measure the effectiveness of our services and marketing.

These technologies may collect information such as:

• IP address
• Device type
• Browser type
• Pages viewed
• Time spent on pages
• Referring website or source
• Website interactions

Some cookies are necessary for website functionality, while others may be used for analytics or performance purposes.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

7. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure systems, authentication measures, encryption where appropriate, monitoring, and limiting access to personal information to individuals or service providers who reasonably require it to perform their duties.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

8. Data retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and legal records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with applicable laws and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your privacy rights and choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction or updating of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Opt out of SMS communications
• Request information about our privacy practices

California residents have these rights under the California Consumer Privacy Act, and we will not treat you differently for using them.

To unsubscribe from marketing emails, use the unsubscribe link contained in the applicable email.

To unsubscribe from SMS messages, reply STOP to a Hubback Property Management text message. For SMS assistance, reply HELP.

You may also contact us using the information below to request access, correction, or deletion of your information, or to ask questions regarding your privacy rights.

10. Children's privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Third party websites and services

Our website may contain links to websites, platforms, or services operated by third parties, including booking platforms and the website for a home in our care.

Hubback Property Management is not responsible for the privacy practices or content of third party websites or services. We encourage you to review their privacy policies before providing personal information.

The presence of a link to a third party service does not change our commitment regarding SMS consent: Hubback Property Management does not share mobile phone numbers or SMS opt in consent with third parties or affiliates for their marketing or promotional purposes.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.

When we make changes, we will update the date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Hubback Management Company, Inc.
PO Box 818, Capitola, CA 95010
Phone: 1 831-777-6114
Email: sarah@hubbackpropertymanagement.com
Website: www.hubbackpropertymanagement.com

See also our Terms of Service.